Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
During periods of high demand, processing times may be slightly longer.
Estimated Delivery Time
Estimated delivery times vary depending on your location.
United States
- Standard Shipping: 7–15 business days
Please note that delivery estimates are not guaranteed and may vary due to customs, weather conditions, carrier delays or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become available.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order.
FENUP is not responsible for delays or lost shipments caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package appears significantly delayed, please contact our support team.
We will work with the shipping carrier to help locate your order and provide updates whenever possible.
Contact
For shipping questions, please contact:
We aim to respond within 24–48 business hours.