Política de reembolso
Refund & Return Policy
Returns
At FENUP, we want you to be satisfied with your purchase.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
Our support team will review your request and work with you to find the best solution.
Refunds
Approved refunds will be processed using your original payment method.
Please note that processing times may vary depending on your payment provider.
Order Cancellations
Orders may only be canceled before they have been processed and shipped.
Once an order has entered the shipping process, it can no longer be canceled.
Non-Returnable Items
For hygiene and safety reasons, products that have been used or damaged after delivery due to improper use may not be eligible for a return.
Damaged Items
If your order arrives damaged during shipping, contact us immediately.
We will evaluate the situation and, if appropriate, offer a replacement or refund.
Contact Us
For any questions regarding returns or refunds, please contact:
We aim to respond within 24–48 business hours.